Refund policy

AUTHENTICITY GUARANTEE

At JENUKAL INTEGRATED TRADING & CO, we only sell authentic products. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at support@tengin.in and we shall be happy to address your concerns.

At JENUKAL INTEGRATED TRADING & CO, we are dedicated to ensuring your satisfaction with any product you order from us.

REFUND & CANCELLATION POLICY

REFUND POLICY

Returns will only be accepted for products that have been damaged in transit or products that have physical defects, or in cases where an incorrect product has been shipped. If you believe that your product was delivered in a damaged condition or if the packaging appears tampered with, please refuse the package and return it to the delivery person.

Upon receipt of the damaged product at our facility, the replacement shipment will be dispatched and delivered within a timeframe of 3 to 7 business days.

In all other cases, we will not process refunds or accept returns, regardless of whether the product has been used or its seal has been broken. If you're eligible for a return, please send the unused product back to us at:

Tengin Store - No. 29, 27th Cross Rd, 4th T Block East, 4th Block, Jayanagar, Bengaluru 560011

REFUNDS

We will process the refund once we receive the returned product in its original/ intact condition and its QC is qualified for refund by the internal team.

Refunds will be made in original mode of payment

If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Please add your Bank details (Account Holders Name, Bank Name, Account No, Account Type, IFSC Code, Branch name, and cancelled cheque image) so that we can transfer the money in your account. Please ensure that the details that you enter are correct. JENUKAL INTEGRATED TRADING & CO will not validate Bank Account numbers and is not responsible for funds transferred to an unintended recipient.

Typically, all refunds are processed in about 14 working days, and if it’s NOT processed in this period please email us at support@tengin.in with your name, phone number and order number.

Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card/ debit card account as that is managed by the cardholder’s issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank with the reference of https://tengin.in/ refund process reference.

If you have any questions, please email us at support@tengin.in

TERMS & CONDITIONS

Steps to follow when placing a Return Request

Step 1: Place the item in the original packet.

Step 2: Ensure the item is unused, unopened and in its original packaging.

In case we are unable to replace the damaged / defective product, refunds would be made subject to below conditions

In case of a single quantity in one order- we will refund the entire order amount.

In case of an order with multiple products, if a return for a single product is requested, we will refund only the value of the product (selling price).

In case of an order with multiple products, if return for the entire order is requested, we will refund the entire order amount.

Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner

Please contact customer support if you open the packaging and discover that the item you have received is damaged. You can write to us at support@tengin.in